
Planet Interactive a provider of shared server hosting, website hosting and domain name services. These Conditions set out the terms under which Planet Interactive will provide Services to the Client (as such terms are defined below). These Conditions should be read in conjunction with the acceptable user policy which can be viewed here. These Conditions will be supplemented from time to time by order confirmation forms setting out specific details relating to services requested by the Client and, as so supplemented, will apply to the exclusion of any other terms and conditions including any which the Client may attempt to introduce.
Planet Interactive reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client.
To the extent that the Client is deemed to be a consumer (as defined by the Unfair Contract Terms Act 1977) then these Conditions will not affect the rights of the Client as a consumer and will apply to the extent that applicable law allows.
By logging into your account or updating files you are deemed to have accepted these terms and conditions and the acceptable user policy.
These Conditions are divided into four parts, however all parts may not apply in every case:
PART 1 – GENERAL PROVISIONS
In these Conditions, the following expressions will have the following meanings, unless inconsistent with the context:
“Agreement”
the agreement between Planet Interactive and the Client for the provision of Services formed by these Conditions and the Order Confirmation(s)
“Ancillary Systems”
any Software and/or Equipment
“Associated Company”
in respect of either party, a subsidiary or holding company of that party or any subsidiary of such holding company and the terms “subsidiary” and “holding company” will have the meanings given to them by sections 736 and 736A Companies Act 1985
“Business Day”
a day which is not a Saturday or Sunday or public or bank holiday in England and Wales
“Business Hours”
9am to 5pm on each Business Day
“Client Materials”
data, text, images, graphics, videos, logos and other content and material, hardware or equipment provided by the Client in connection with the Agreement for use by Planet Interactive in providing the Services
“Client”
as identified on the Order Confirmation(s)
“Client System”
the Client’s computer system upon which the Software is loaded or otherwise in connection with which the Services are provided
“Conditions”
these conditions (in four parts) to be read in conjunction with the Order Confirmation(s)
“Defect”
any defect in systems having a material effect on the Client’s use or operation of the Services or any failure by any Ancillary System to comply with any term of Part 2 of these Conditions
“Domain Services”
those domain registration and other related services (if any) provided to the Client by Planet Interactive pursuant to the Agreement, as described on a relevant Order Confirmation
“Equipment”
any hardware, cabling and/or other equipment provided to the Client by Planet Interactive in connection with the Agreement
“Fees”
the charges due to Planet Interactive under the Agreement in relation to the Services, as set out on the Order Confirmation(s)
“Planet Interactive”
Trading as Planet Interactive Solutions Limited, registered in England (Company No. 4260165), whose registered office is at 95 High Street, Edgware, Middlesex, HA8 7DB
“Intellectual Property Rights”
any and all patents, trade marks, service marks, copyright, moral rights, rights in design, know-how, confidential information and all or any other intellectual or industrial property rights whether or not registered or capable of registration and whether subsisting in the United Kingdom or any other part of the world together with all or any goodwill relating to the same
“Netiquette”
generally accepted standards and codes of practice for use of the internet including but not limited to sending bulk unsolicited email, mail bombing or impersonating another person, organisation or website
“Order Confirmation”
the order confirmation form(s) submitted by Planet Interactive to the Client by email or otherwise in writing for the provision of the Services, in response to the Client’s order or request
“Services”
those development, implementation, consultancy, hosting and other services (if any) provided to the Client pursuant to the Agreement, as described on a relevant Order Confirmation, together with any Support Services and Domain Services
“SLA”
the level of performance to be provided by Planet Interactive to the Client in respect of the Services, as set out on the Order Confirmation(s)
“Software”
any communications or other software provided to or made available to the Client by Planet Interactive in connection with the Agreement, but excluding Third Party Software
“Support Services”
those support and maintenance services provided to the Client pursuant to the Agreement, as described on a relevant Order Confirmation
“Support Hours”
the hours during which Planet Interactive will provide the Support Services, as set out on a relevant Order Confirmation
“Third Party Software”
any software identified as third party software (if any) to be provided to the Client pursuant to the Agreement, as set out in a relevant Order Confirmation
“Use the Software”
to load the Software onto and store and run it on the Client System and/or Equipment in accordance with the terms of the Agreement
PART 2 – ANCILLARY SYSTEMS SUPPLY
PART 3 – SUPPORT SERVICES
PART 4 – DOMAIN SERVICES